To replace the strike plate on the frame of the storm door, you’ll first need … Please complete the Warranty Claim form below or complete the mail-in warranty claim form. Pella's attractive selection of storm doors are designed to suit your preferences, including screens that roll out of sight or decorative designs. Open and close the door to ensure that it latches. (Latch and lock assembly is not included - See Mortise Latch Replacement Kit). How to Repair a Pella Storm Door Latch Adjust the strike plate. Pella warrants that all nonglass components of its vinyl windows and doors will be free of defects in material or workmanship that signifcantly impair their proper operation and function for as long as Buyer owns and occupies the home into which the vinyl Nonglass Materials and Workmanship. The second number you entered is incorrect. It should be 1-4, M or B. Same problem. I replaced the Larson because over the short time I had it, the solid core swelled and eventually the outer skin ruptured and … My Pella Storm Door – Warranty Claim Read More » Always read the Vinyl Window and Door Limited Warranty before purchasing or installing Vinyl Windows and Doors manufactured by Pella Corporation. the door be determined to be defective in material or workmanship AFTER 20 years from the purchase date, the original purchaser may buy one new Pella storm door at 50% of the then- current manufacturer’s suggested list price for as long as the original purchaser owns the home on which the door was installed. Are you sure you don't want to register your door? mÔMΜå†zýFýµÐWà+ôø Pella warrants to the ORIGINAL HOMEOWNER PURCHASER of this storm door that it will, without charge to the purchaser, provide parts or exchange, at its option, any door determined to be defective in material or … It can take 1-2 weeks for the manufacturer to reply with a decision. The number is in different locations depending on the model/date of your door. It should be 1-9 or S. The third number you entered is incorrect. See written warranty for compete details at Pella Warranty Information. Heavy-duty hinges for trouble-free operation. Choose a style below to learn more and find the door that best fits your needs. Built to Last. • Damage or breakage to the screen/glass insert is not covered under warranty. Pictures of the door showing the following: The door's exterior handle set (close up). Built to Last. For a better experience using this site, please upgrade to a modern web browser. For doors manufactured or purchased prior to this date, please call the Anderse/EMCO Solution Center for warranty claim information. If you are looking for a fullview door hwere you have to change out galls and screen, then go with a Pella select or Ashford. Adjust the latch plate up or down as needed. 866-809-9460. › See more product details See specific product information for availability. Brass handle inside and out for a distinctive look; includes integrated keyed deadbolt for added security. 2 color-matched door closers. 0 ¼'Á endstream endobj 198 0 obj<> endobj 199 0 obj<> endobj 200 0 obj<>stream Pella - This handle kit includes the inside and outside handle, trim plates and key lock. However, your local paint professional is the best source for expert advice on finishing your door. If so, we are sorry. Note: Rotating the handle will result in "Pella" script being upside down. is bad (from the 1-1/2 yr old $300 door with dual cylinders that bang your heals when it drops to 30*F, and I was first told simply, "that is normal". One problem that might arise is when it is … No, as long as Pella's installation instructions are followed your product(s) are covered by the product warranty. Fully tempered glass for safety. When installed by a Pella branch, your project is backed by our Pella Care Guarantee, our package of product warranties, installation warranty and service agreement that covers your products and their installation — including labor — for up to 10 years. When installed by a Pella branch, your project is backed by our Pella Care Guarantee, our package of product warranties, installation warranty and service agreement that covers your products and their installation — including labor — for up to 10 years. We highly recommend uploading photos of your product to help us correctly identify your door and process your warranty quickly. About Us; Checkout To Delivery; Warranty; Contact Us; Terminology; Resources. Failure to comply with all Pella installation and maintenance instructions may void your Pella Please have the following items ready: proof of purchase, photos of your entire door, and pictures of the damaged area – so we can assure your claim will be handled as quickly as possible. There is a separate lockbody that is needed for the handle set to work in the door. Use a screwdriver to remove the screws securing the handle. See written warranty for compete details at Pella Warranty Information. What is the warranty on a Pella storm door? Nontransferable Limited Lifetime Warranty. Where do I find my Product and Manufacture Number? }¾B_¯ÐWà+ôø Pella products are backed by some of the strongest warranties in the business. For use on 1 5/8" thick doors. See the installation instructions. Pella products are backed by some of the strongest window, door and installation warranties in the business. [email protected] Storm Door Collection oormasters 732 Eden Way N. Chesapeake, VA 23320 (757) 547-7753 13678 Warwick Blvd. Pella® warrants to the ORIGINAL HOMEOWNER PURCHASER of this storm door that it will, with- out charge to the purchaser, provide parts or exchange, at its option, any door determined to be defective in material or workmanship for 20 years after the purchase date. To ensure the right size, measure the height and width of the existing entry door. Concealed exterior installation screws. ñ}7ß_âœ_ü¼ÁË8'K3´á:ÖM˜êþ’*‹×ÚUñZ'¡oÿ{¯+N;žšßõ”TùGü8ËTã½Z'U‘-ãøˆZ¨ÚS{èWêWèõ2wK½…ÞQï ß©ß¡éIUÒ«„W™SçÐu]R—Ðä)ÁS’§O©Ô • • • • ® ® Pella ® }¾B_¯0A>Â|ùóä#ÌG0A>žùxäãÉæÁæÉæÁæÉæÁæÉæÁæÉæÁæÉæÁæÉãÁ£\»bíÊúŠúÊúŠúÊúŠúÊúŠúª}ÍúŠúʵ+Ö®ôZö•2sEæÊ9(sPä ÌA‘ƒ>ö%r0æ`ÈÁÈl`62˜Ìf#³ÙÈl`62˜Ìf#³ÙÈl`6îÞYÁ«Èrü¿!g| Á„V‹‚ûìãæ6M±…—Scé]tmׇσeFgáNþ If you have a Pella storm door, carry out the proper ongoing maintenance on the door to avoid future problems with the door's operation. The Pella Care Guarantee is available exclusively for replacement customers who purchase and install Pella products through their local Pella Window and Door Showrooms. It should be 1-3. All Andersen storm doors are backed by a lifetime limited warranty that covers paint adhesion, hinges and frame with a 5-year limited warranty on most other components. If so, we are sorry. By installing this product, you are acknowledging that this Limited Warranty is part of the terms of the sale. This handle kit includes the inside and outside handle, trim plates and key lock. Closed Sunday. Oops, we couldn't locate your product, but that's ok you can still register and we will figure it out! Page 9: Cleaning Instructions Express Installation. Satin nickel finish complements any door frame color. I too am a storm door installer with the big box stores and have installed 4,000+ Larson/Pella storm doors. Visit PellaStormDoors.com for complete warranty details. Include this script into your page along with the iframe for a responsive media embed. Please refer to the warranty at pella.com/warranty. The sales order number looks good, please continue. a solid core storm door by Pella I purchased three years ago. Pella products are backed by some of the strongest window, door and installation warranties in the business. Short of welding them, I've sent the following to Pella for recommendations: We purchased a Pella storm door (warranty number 102405 91001 9367)a few months ago and have concerns about the handle. Storm Door Warranty Limitations: • Warranty only applies to original homeowners of owner-occupied residential properties and covers manufacturer’s defects. If I install the product myself does it void the warranty? Covered installation screws provide a clean, finished appearance. Replace the strike plate. Storm Door Installation: How to Fit a Storm Door Sizing Specs. Pella offers a complete selection of windows and doors, including a collection of storm doors. Looks like there was a problem with the Sales Order Number. Your product number should be between 3-18 letter and numbers. The reason it is a Pella, is because the last one I had was a Larson and it lasted only about three years. Given a choice between ANderson/Emco or Larson/Pella I would go with either a Larson or a Pella. ex SO-D783756-1485. Heavy duty 1-3/8-in frame with reinforced corners to keep door square with Limited Lifetime warranty. There is a separate lockbody that is needed for the handle set to work in the door. Remove either the screen or glass panel and measure its size from tip to tip. French Scroll Handle Set This kit includes an inside and outside handle, and all the necessary items needed to replace the handle set on your Pella premium fullview door. During normal use the handle comes loose from the spindle and occasionally gets pulled off. 7:30 a.m. – 4:30 p.m. Monday – Friday. Storm Door Support. Page 8 G. Rotate the handle 180° and install the door handle by inserting the two backplate screws through the door panel and into the exterior handle. Whether you choose to stain your new entry door or paint it to match your interior décor, be sure to consult your local finishing professional entry door. Has the door been cut, altered, or shortened in any way? (all times CST) Chat With Us. StormDoorPartsWarehouse.com will forward your claim along with the pictures you sent us to the manufacturer. 256 Bergen Blvd Woodland Park, NJ 07424 Please complete the Warranty Claim form below or complete the mail-in warranty claim form. Pella Parts; Wright Products; Generic Parts; Our Company. Every Pella® storm door is backed by our Lifetime Storm Door Protection Plan. Pella products are backed by some of the strongest warranties in the business. *. Open and close the door to check alignment. Pella warrants to the ORIGINAL HOMEOWNER PURCHASER of this storm door that it will, without charge to the purchaser, provide parts or exchange, at its option, any door determined to be defective in material or workmanship for 20 years after the purchase date. Not only not able to find parts, even from Pella, but Cust Svc. I will not buy again. The product warranty … H‰Œ”Ûn›@†Ÿ€w˜ËDJ0‹›*Š”8V’ª9ȦÊE]Uk³À6À’Ý%®ûôÅ‡šªÄ¾10†™ïŸùwzӊ–pqÑ{Ý߀——×7#°Þ,â tA2ëÊ&ä. Lifetime Storm Door Protection Plan (see the complete warranty for details) All warranty claims must be accompanied with pictures of the problem area and a full view of the door. Our customer ​support professionals will carefully review your claim and contact you with the status of your claim. The first number is incorrect. Having difficulty with your Pella Storm Door? 9 a.m. – 2 p.m. Saturday. The Pella Care Guarantee is not available through other retail stores, Pella Certified Contractors, Pella Select Contractors or independent contractors. Seems Pella has proven to be a mfr. Larson; Pella Storm Doors; Wright Products; Ideal Security; Touch'n Hold; View All; Contact Info. • Modification of door will void warranty. Storm doors come in standard sizes to fit entry doors. The Pella Select handle set is designed specifically for use with Pella Select doors. Remove the screws from the latch. Pella Select Brushed Brass Storm Door Handle 90997 3.4 out of 5 stars 5 Prime-Line MP14074 Aluminum Screen Frame – 5/16” x 3/4” x 72” – Build or Repair Window Screens – Cut to Size – Uses 5/16” x 3/4” Screen Frame Corners – White Finish (Box of 20, 72” pieces) The number is in different locations depending on the model/date of your door. Pella Corporation is recognized as a quality manufacturer of entry doors. Applies to all doors manufactured after May1, 2011. ​We appreciate your business and will work to resolve this matter as soon as possible. Having difficulty with your Pella Storm Door? Please limit photos to 2MB each in size . The last six numbers you entered are incorrect. The Pella Care Guarantee is: Pella Installation Limited Warranty and Service Agreement. Adjustable bottom sweep adjusts to uneven sills to seal out harsh weather Elegant solid brass handle inside and out with keyed deadbolt and lifetime finish guarantee on handle. Mortise Lock, Storm Door Hardware, Wright - Choose Color Available Colors: Polished Brass and Brushed/Satin Nickel Mortise hardware kit for mortise application in storm and security doors; Replaces Many Brands - Pado, Papaiz and other storm door mortise locks NOTE: This lock does not have a finish warranty Fits doors 1-1/8 to 2 inches thick Pella Express Install® means your new storm door can be installed in as little as 60 minutes.1 1 On a typical installation. We've tightened them and tightened them. The pella select handle set is designed specifically for use with Pella Select doors. If you have a warranty question, you can contact Pella Customer Service at 877-473-5527 or see written warranties for complete details. Pella storm doors and screen doors are built with … Possible locations: On the hinge rail (most common) Below the glass on the inside; On either narrow edge of the door A new handle must be ordered for "Pella" to be in correct orientation. 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