He said it was like king of the walk and is wonderful and people liked it. Melrose Park, Illinois. Because measurements are taken before you purchase the materials, Empire Today can ensure that customers get the right amount of flooring needed for the job. Professional installers can install in-stock styles as soon as the next day. Excellent communication skills both written and verbal. You can call Empire Today at (844) 254-2338 toll free number, write an email to customersupport@empiretoday.com, fill out a contact form on their website www.empiretoday.com, or write a letter to Empire Today… This ensures our customers are receiving the best service and support … So, he talked to the guy on the phone again and then, they took something, fixed it and they had to saw the nuts off. If you are using a screen reader and having problems using this site, please call (888) 588-2359 for assistance. I also did some cross comparison and I couldn't tell if the quality matched up. Sales (except CA) and installation are provided by qualified and experienced independent contractors. And the customer service numbers and reps extensions are useless. He walked me through the website. Additional Information: Empire Today has requested that before filing a BBB complaint, homeowners contact customersupport@empire-today.com for assistance. Original review: I really feel like they owe me a couple of stars. Some carpets do that and some don't. The fully carpeted was the easiest one, and it looks a lot better than how it’s been the way it was before, and bound the way I imagined it being. Business Area Our Customer Service department works closely with Empire Today’s customers before, during, and after the purchase of a product and/or service. But in actuality, what we were gonna buy would've been a couple thousand less than what we put in this. Apply online instantly. We did the carpet downstairs and upstairs into the bedrooms and stairs. We are looking for Customer Service Associates who are willing to Work From Home and have High Speed Internet at home. We’ll follow back with you to work with you towards a resolution. And so, if we had gone with what we were actually picking out, then it surely wasn't by any means the bottom of the line. This site uses cookies. But it was not something that he addressed or asked me, or even talked to me about when I said I needed these carpeted. The fact that he showed us a sample and we walked on it and so forth and felt it. Licensure. When the guy came to install the carpet, he asked if I wanted that the carpet didn’t cover the whole thing. I made an appointment online on the weekend, had an appointment for the next week, and they installed the carpet one week later. I have been dealing with Empire Today for many years and was always very satisfied with them, even recommending them to friends. How 'Shop at Home' Works. See all Customer Service … And so, it's just unique. Job posted 20 days ago - Empire Today is looking for a Customer Service Associate - Remote, apply today and get your next job at CareerBuilder. I wanted it in the whole house including the bathroom. I told him to do whatever was the easiest. FAQ. They got another team to come that very next day and take care of the baseboard installation. But that doesn’t bother me because I love the color. Enjoy reading our tips and recommendations. The carpet that I chose for the stairs was better for more traffic. However, a company inspector came and noticed the terrible install and stated a renovation is needed. It wasn’t fully carpeted on the stairs, so I wasn’t imagining anything different. Quick enrollment into our benefit plans. They never responded to any emails or my review at all. But other than that, they did what they said they were gonna do. The Customer Service Associate also communicates with Installers, Sales Managers, and Order Entry to resolve customer issues in a timely manner. Never cared enough or was surprised enough by people doing a bad job to bother. Thank you, you have successfully subscribed to our newsletter! Posting id: 604180714. I had one of the best sales reps I've ever had on the phone. Learn about Empire Today Flooring culture, salaries, benefits, work-life … Our Customer Service department works closely with Empire Today’s customers before, during, and after the purchase of a product and/or service. I took a picture of that and I took a picture of the floor that was beside it on their picture. You can call Empire Today at (844) 254-2338 toll free number, write an email to customersupport@empiretoday.com, fill out a contact form on their website www.empiretoday.com, or write a letter to Empire Today, LLC, 333 Northwest Avenue, Northlake, Illinois, 60164, United States. Directly apply to Empire Today, LLC and find other jobs near you. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Anissha, we regret to hear that your experience was not what you expected. It looks just like my Hickory. You can find contact details for Empire Today above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully … Empire Today is an equal opportunity employer. Customers praise Empire Today’s knowledgeable staff and the company’s quick service. They worked super hard and tried to be non-invasive. Empire Today, LLC are hiring Customer Service Associate in Colorado Springs, Co, United States. This estimate is based upon 7 Empire Today Customer Service … So that turned out better. Call us at 800-588-2300, we’re available 24/7, or you can request a call, enter your phone number and we’ll call you back. Apply online instantly. He also said that they would have to take the carpet back to the factory and they’d have to cut it and bind it in order to bring it and do it on another day. Contact Empire Today customer service. The rep said no because of the water. We are looking for Customer Service Associates who are willing to Work From Home and have High Speed Internet at home. Empire Today makes it easy to get brand new flooring for your home! We had a lot going on that day and their installers worked their butts off. Empire Today’s credit card offers monthly payment options over 12 or 48 months with a 9.99% APR through Wells Fargo Bank. The guys that came to install the carpet were wonderful. Customer service contacts and company information. I wish I had stayed with the Empire Hickory instead of going with this, but I can’t do my whole house over again. It’s beautiful and I really like it. We got carpet, luxury vinyl plank, and ceramic tile from Empire Today. They were very efficient and professional. Reschedule to 1/5/21 and I had to call two hours after they were supposed to show up to find out they weren't coming. They were young and I was worried about that but there was enough of them so that my little dog and I could get back in. Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. We surely were not being skimpy. +1 800 588 2300 (Customer Service) 333 Northwest Avenue. With more than three million satisfied customers, Empire Today is dedicated to its mission of Making Beautiful New Floors Easy. If I had something to where you'd have both in the same place, if I could get something to put it down so it didn't have the contrast. Empire Today has provided carpet, hardwood, laminate, vinyl tile flooring, and window treatments to more than 2 million customers since 1959. They went over to tighten the other one and that one began to leak a little. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Empire Today Customer Service. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. I had vinyl plank installed in every room in the whole house although I wish that I stayed with my Hickory laminate. When I initially had the work done, there was no furniture in the home. He was amazing. The “See a Floor in Your Room” function on its website lets you upload a picture of your room and try different flooring options before scheduling a consultation. I don't have complaints with the personnel or the people or the installers. I found a discount from another store and there was a $300 savings. It moved when you sit down on it and so, it wasn’t straight. It was comparable and competitive. View this and more full-time & part-time jobs in Northlake, IL on Snagajob. New customers can get up to $250 off by signing up for Empire Today’s email service. As far as what we had picked out, both as far as flooring and carpet, we put down the flooring in the kitchen area, and then we put carpet throughout everything else basically, and I told my wife with what we were doing, if we would've gone that route, we would've had two different issues but we would've saved a couple of thousand dollars if we did what we were thinking about. So, that was nice. So, the plumber did that. I had to have the commode looked at twice after they left because they had a problem with one commode. … Customer Service Associate - Remote Job in El Paso, TX - Empire Today Apply online instantly. I was supposed to contact them because the bank didn’t do anything. Empire was founded in 1959 and provides service to more than 70 metropolitan areas in the United States. They sub all the installation out and they should make sure that the installers do a thorough job and leave everything as they found it. United States - 60164. www.empiretoday.com. You are constantly wiping around it or trying to dust it with dust mop. It wasn't long enough to walk on, but you stood on it, then made a decision. I even sent the salesman a couple of pictures. Empire Today will provide the necessary equipment. Empire Today has provided carpet, hardwood, laminate, vinyl tile flooring, and window treatments to more than 2 million customers since 1959. All Rights Reserved. Reviews from Empire Today LLC employees about working as a Customer Service Manager at Empire Today LLC. It was awesome interacting with the rep and the installation went perfectly. Other than that, we had a great experience and customer service after the fact was excellent, too. We got 16 different manufacturers and we could take a look at all of them. We looked at several places. That would be helpful. If you roll a chair that has rollers on it or if you sweep, it's interesting. We can't change it. Initial Empire Today complaints should be directed to their team directly. But as far as the workmanship, the guys did a good job. I called up Empire to see if it was warranted and if they could fix it. I wanted a real plumber who knew what they were doing. Now there is furniture that needs to be moved, which I can't do. Every print and whatever. Learn about Empire Today LLC culture, salaries, benefits, work-life balance, … View all Customer service Jobs at Empire Today. Empire Today Employee Reviews about "customer service" Updated Oct 13, 2020 They called to check on me to see what they could do to get my business back and they brought their price down a bit more with everything. Customer Service Representative reviews from Empire Today LLC employees about Pay & Benefits It’s much easier to take care of. Get buying tips about Flooring delivered to your inbox. Empire Today, LLC are hiring Customer Service Associate in Colorado Springs, Co, United States. We've located your order and will be in touch with you soon. But we've done what we could do. Apply for a Empire Today Customer Service Associate - Market Operations job in Santa fe springs, CA. The Hickory laminate was my pick before the man ever showed up and even after he showed the other ones, I said that I liked my Hickory. Overall, the staff was committed to excellence and paid attention to what was important to me. They had to come back because it was such a monumental thing. We made arrangements for the baseboards to be installed in the master bedroom, but that wasn't on their work order, so they didn't have the proper tools. We had hardwood installed in my living room and hallway. Empire also exceeded my expectations in terms of how quickly the workers worked. If he asked me, then the decision could have been made beforehand. Business Area Our Customer Service department works closely with Empire Today’s customers before, during, and after the purchase of a product and/or service. I'm walking on the carpet now and we're learning to live with it. Updated on 01/29/2021: I have never offered an online review for anything. Our Customer Service department works closely with Empire Today's customers before, during, and after the purchase of a product and/or service. I was just wondering why the guy didn't point it out to me. It's hard to tell when you're comparing because they don't always use the same language, but I got to talk to an Empire person. Product Care. Directly apply to Empire Today, LLC and find other jobs near you. But I didn't realize this was going to do that. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Initial Empire Today complaints should be directed to their team directly. Surely, he saw it. The company offers competitive prices and comprehensive warranties. They were kind, courteous and helpful and did what they needed to do at that point. We recommend Empire Today for homeowners and businesses who prefer to save on shopping time and see what flooring looks like in their space before purchasing. Everything looked shiny. All in all, it was good except they did a bit of damage on my stair railing that I'm not certain even they noticed. So, they showed me the vinyl plank and it looked like my Hickory but I have a picture that I took of his board, and he showed me a little square that he has on the board. I am very disappointed that this happened after only a year and feel that the carpet should not have buckled in that short of time. Donna, we regret to hear that your carpet installation is not meeting your expectations. While an in-home consultation is required to get an estimate of Empire Today’s products and services, the company does offer regular discounts, coupons and promotions on its website. I’m a first-time homeowner and it was my first time dealing with anything like this, but I would now know to ask more questions. To find out more, ... >> warehouse/logistics (7) x customer service (5) >> customer service … The installer helped me with doing that and he didn't have to, but he did. I communicated with the salesman and told him that we liked the carpet mats, and yet at the same time, I didn't realize that it would mat that much. ), the team that came in and did the install were great. Empire Today also offers online tools to make interior decorating easier. Warranty Information. Learn about Empire Today LLC culture, salaries, benefits, work-life balance, management, job security, and more. Live chat now with one of our customer service representatives or contact us via … Bad service is a risk everywhere. Reschedule to 1/8 and they cancel as they don't have stock. Initial Empire Today complaints should be directed to their team directly. Financing options are also available. I walked around with them and even the trims look decent. Find another Company that can beat that! The only thing is, they’re not plumbers. Also, I had to call and file a problem with Wells Fargo because my Empire contract had me down for 9.99 for 48 months. When the company visits, they can't believe that the job was done less than four months ago. Empire Today is an equal opportunity employer. They were well-qualified and did well. View all Jobs at Empire Today. The new flooring is different and I like it. The installation team was wonderful. I had a number of squeaks on the floor and I wanted to be able to tighten them up before the carpet went down. The typical Empire Today Customer Service Specialist salary is $45,798. I asked him a little while later if he found the other carpet and he said, “Yes.” But I never checked it. Customer Service Specialist salaries at Empire Today can range from $37,236 - $50,230. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Empire Today Customer Service. Just every step you take shows. After I got back here and Empire had it all done, there was nothing shiny to it though. We were on the phone with their boss before they left because it wasn’t sealed. The installer was great and very helpful as well. The installation wasn't bad, but the transitions to the bedroom are crooked. There was still a little bit of misunderstanding but everyone worked out great. Reschedule to 1/12 and they show up with the wrong stock again. I let the rep from Empire talked me into the vinyl because of the bathroom. Posting id: 601419142. Empire-Today was good company to work for. I’m glad I tried the washer the night before the plumber come or I wouldn’t have known that and I had to call him back. We've located your order and will be in touch with you shortly. Our team serves as a liaison to provide sales, service information … You have the other one, right?” I showed him the pictures and he said, “Oh, yeah.” Then he went out to the truck and he started working. Customer Service Associate in Northlake, IL at Empire Today … You can find contact details for Empire Today above.. ComplaintsBoard.com … This is causing frustration and a major upset in my home. He gave us three levels of carpeting and different colors. Last week I noticed it was buckling and was very noticeable because it was right there after walking into the bedroom. The guy totally did the troubleshooting for me. But Empire Today did better than that, so that was good. Apply for a Empire Today Customer Service Associate job in Northlake, IL. ... you receive a lower price for substantially the same product and installation, Empire Today will beat the price. They took precautions not to break or damage anything. Empire Today brings the shopping experience to you with its in-home consultations and professional flooring specialists. I could send him another one, but I guess he knows that we got what we asked for. Stay away. At Empire Today, our call center team is made up of various departments where every department is key to the success of our organization. Peter, it’s disappointing to hear about the issues you had with your installation appointment. As well I ordered furniture a few months ago which now has to be stored elsewhere. You can find contact details for Empire Today above.. ComplaintsBoard.com … … I also liked the fact that we had a certain amount of options, not an overwhelming amount of options. The fact that Empire at least allowed us to purchase it and pay for it over the year with no interest, then I made the choice to do that just so we didn't have to spend all the money at one time. But they had it all done in one day and they were straight through lines, which was great. This estimate is based upon 2 Empire Today Customer Service Associate salary report(s) provided by employees or estimated based upon statistical methods. We looked at Lowe's and Home Depot, and then we also looked at a discount place in Georgia. Search, apply or sign up for job alerts at Empire Today Talent Network. I was worried about how many days it might take them and what problems they might run into. It's just the fact that we did not discern how it was gonna end up looking.
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