Anyone is welcome to post here including former employees and customers. I'm not surprised of issues with Assurant, our old warranty provider. Need to file a claim? Have you tried going directly to the store? So I can prove that I have a physical receipt, and that I purchased it using my credit card. Anyone is welcome to post here including former employees and … I took your advices and I approached the acting store manager. Allstate Protection Plans (serviced by SquareTrade, an Allstate company) are only valid for new or Amazon certified refurbished products purchased at Amazon in the last 30 days. When I waited for over 20 mins I knew that this young man was not only seriously trying to figure out what was going on, but he was obviously serious about trying to help me as well. Also, if you are talking to an assistant manager and he/she says there is nothing they can do, ask for the general manager. 5-Year Indoor Furniture Accident Protection Plan from Allstate Protection Plans 2713. Coverage is available for structural and cosmetic damage. damage, First and foremost, a big THANK YOU to each of you for taking the time to explain not only how to tackle this situation, but also for sympathizing with me, as well as explaining that this is a quality issue with old Staples insurance provider Assurant and not a reflection on the quality of Staples as a company. Cancel anytime. The Staples Easycare 1-Year Replacement Plan For Chairs gives you the comfort of knowing that when that time comes, you'll be able to replace your chair without paying full-price for a new one. We’ll fix your item. Have your receipt and covered item with you. I am hoping the store will help out. Weekly Ad features office supplies, school supplies, printer ink, office furniture, laptops, copy paper, printers and more. $29.99 ... Easy claims process - file a claim anytime 24/7 via mobile app, online, or phone. I had always thought of Staples as a store with a mishmash of office stuff not necessarily known for any distinctive reason. The best insurance I ever paid for. This young team said even though the GM wasn't in, I could still talk to him maybe he could help. With GMs like that, I guess I shouldn't be surprised that my in store experience exceeded my expectations as well. Plans, Inc., whose address is P.O. This made me realize that these guys probably almost never get any real thanks for trying to serve their customers better. please read this plan carefully and completely. The extra protection plan is guaranteed to cover just about anything and is a simple replacement process. If we can’t repair it, we’ll send you a replacement or reimburse you for Hi Staples reddit, I am posting an update below my original question. This young employee offered to give me store cash card on the spot equal to the value of my broken chair. If you're talking about Staples Canada, then yes. recommend this service to everyone. Tell them your story and please be as nice as possible as that is how you are going to get what you want. Clearly I am either the victim of social engineering, a system hack, or both. Go talk to a store GM, see what they can do for you, and if they get it fixed for you, a call to the presidents office to show thanks will go a long way (just don't use that as a bargaining chip). Includes product breakdowns and accidental damage during normal use. $6.49 ... Easy claims process - file a claim anytime 24/7 via mobile app, online, or phone. Assurant Protection Plan Site Go to this portal to manage your plan, file a claim, chat or call an agent about your Ebay policy. this plan (hereinafter referred to as the “plan”) is a legal contract between you, us, and asurion (as hereinafter defined). Asurion Protection Plans (commonly referred to as extended warranties) protect your products when the unexpected occurs. Call back to the warranty provider. Suddenly, they claimed that someone else had called in a year ago and tried to activate the protection plan before it started, so Staples set them up with the manufacturer to get a new chair. steps. I gave my back story that it was definitely not me. They asked me for info from the receipt. Thank you for your offer to try and help. He did not try to upsell me to SquareTrade. Either way it's gonna be a hassle making a claim. Report Save. Because we treat our customers like we would want to be treated. These types of feedback do reach Framingham and do get read! So on that note, I can assure you that your experience will never be bad in the future with Staples and our protection plans. Staples switched warranty providers this year to SquareTrade. Square trade plans on furniture can be claimed for anything that isn’t covered by the manufacturers warranty which would include things like torn/punctured leather, broken/damaged wheels, cushions that have lost their fluff. Thank you again SquareTrade Customer Service. Go straight to upper management. Get answers to common questions about SquareTrade plans, from registration to what’s covered. If you aren't already, you'd be an excellent management coach/ trainer for the company overall. service 4. I remember countless times of people coming back in with issues related to them and I mean people who had products 1+ years. i am hoping you can help me with some of your experience. They can be replaced in no more than 3 minutes and typically won't charge you for it. Remember, you get more with honey than you do with vinegar. However, unfortunately you are working with our old warranty provider that has brought bad complaints to our company which resulted in us picking up better opportunity with SquareTrade. If the general manager says there is nothing they can do, ask for the president's office phone number. Do not go to a team supervisor or easy tech expert as you will get nowhere. On a side note, if all you need is the lift cylinder, I'd call the manufacturer (and I don't mean your local Staples store, call Staples 1-800-333-3330 and ask for the number for the manufacturer, likely Staples Brand Group) and ask them to mail you a cylinder. I'd start there, they can call an escalations line that's for associates only to handle this for you. Can Reddit explain how this is possibly legal and what recourses might exist for me? When I asked to see a GM, I was told the GM wasn't in today. New comments cannot be posted and votes cannot be cast. Suddenly, they claimed that someone else had called in a year ago and tried to activate the protection plan before it started, so Staples set them up with the manufacturer to get a new chair. They are quick and reliable and that is coming from an employee of Staples and a customer of SquareTrade. $6.49 ... Easy claims process - file a claim anytime 24/7 via mobile app, online, or phone. Shop sales & deals at Staples on 1130 South Canal Street Chicago, IL. Easy claims process - file a claim anytime 24/7 via mobile app, online, or phone. He was simply focused on solving my problem. Don't bring the chair in, you can dispose of it. $6.49 ... Easy claims process - file a claim anytime 24/7 via mobile app, online, or phone. Have your receipt and covered item with you. I am always more than willing to help if they are willing to cooperate. Also, it looks like staples is using Asurion for 3 year furniture protection, is this better for covering the possible seat sagging? Hopefully it doesnt come to that, but I appreciate that you even offered. Visit our self-serve portal at techservices.staples.ca or call 1-888-723-3444. 5-Year Indoor Furniture Accident Protection Plan from Allstate Protection Plans 2863. From there, the manager may try to figure something out to avoid a complaint. Staples US outsource their warranties to Square Trade which I BELIEVE work the same (not 100% sure) /r/staples is a place for Staples employees to discuss everything to do with Staples, whether it be questions about operations, discussions about sales techniques, or even just venting about your managers or fellow employees. Now this is a GM I know I can work under giving this kind of advice. During checkout, I asked the young team supervisor how long he had been working at Staples. Items under $700 have no such stipulation and there is no burden of proof. Share. Staples also said that my name and address do not match what they "have on file". I will take up your advice and find some time to stop by the store and speak to the GM. Southern Pacific Caboose Plans Thank you! Honestly I thought that would be it for the day and I was going to have to return some other day - who would want to deal with a messy situation and do favors if they really weren't in a position of responsibility like a GM? My entire perspective has shifted with this experience. :). Anyways, tell the manager your situation and explain exactly what they told you over the phone. I'm feeling all warm and fuzzy just reading your comment. I do not fault him for this because it is a crazy situation to begin with for such a simple matter. The manager should be able to call themselves and push something through. He mentioned 10 months. From your post, you seem nice enough. if you look at how (s)he responded to my post, you will see a professional, experienced customer service experience in play. DEFINITIONS: Throughout this Plan, the following words have the SquareTrade®, the #1-rated protection plan trusted by millions of happy customers, today announced that it has teamed with Staples, the world’s largest office supply company and second largest internet retailer, to resell SquareTrade’s protection plans for eligible products. I brought the physical receipt home and kept it safe until recently, when the chair hydraulics started to fail. 2. After I described my predicament, he agreed it was odd, took my receipt, dropped whatever he was working on, and asked me to wait while he made calls to get to the bottom of what was happening. Does not They asked me to send in a copy of the physical receipt to prove I really did purchase this, and I did that. include intentional They asked me for info from the receipt. staples furniture protection plan claim We have found the easiest way to transfer photos to wood! It's a simple process, just 100% different than Staples US. Clearly a trip to Staples is overdue. He also informed me that the manufacturer had not received further communication so it seems like the caller never followed through. I would I will be a customer for life. /r/staples is a place for Staples employees to discuss everything to do with Staples, whether it be questions about operations, discussions about sales techniques, or even just venting about your managers or fellow employees. Thanks again SquareTrade! I can easily recommend SquareTrade to I thought being able to produce proof of purchase and ID would have been sufficient to protect my consumer rights, but I feel violated in this regards. You'll get the value of the chair + tax back if you claim within a year. Incredible! The are usually very helpful and may take the reimbursement into their own hands to avoid any conflict between you and the company and to prevent turning away a customer. Staples guara Have you called the store and asked to speak with the store manager? They went above and beyond. Protection for chairs and all office furniture. I will try out what you suggested (stopping by the store, asking to talk to store manager) and keep the cylinder replacement number handy as a second alternative. Go directly to the store you purchased it from. I know the stores are not the ones handling the claims and will always direct you to calling the warranty provider but a manager may be able to help you out. Many claims are approved instantly. When he came back, he explained that someone somehow used my information right before my actual Assurant coverage had kicked in post-purchase, and so Assurant had referred them to the manufacturer for a replacement chair. It feels like a brand, and the attitude of its employees has convinced me that they care about their customer as well as the Staples image. I mean, they took negative feedback about Assurant and turned that into a contract with a much better provider - seems like they care about first contact to sales experience to post-sales customer care. Box 061078, Chicago, IL 60606-1078, telephone 1-866-856-3882. Many claims are approved instantly. I can tell you care about the company and about customer relationship. Press question mark to learn the rest of the keyboard shortcuts, http://www.reddit.com/user/nobodyknows839]. I asked him a bunch of questions about SquareTrade, which he gave me anecdotes on personal experience. I did not suggest a solution to him. Ever since we switched to SquareTrade back in October 2013, I haven't heard of any issues from customers. When you work at home or are in the office all day, you know that your chair is going to be worn out eventually. I intend to make the call Sunday or Monday, but more so I intend to make this a positive customer feedback if I get good customer service somewhere... a habit. Bingo. Plan Limits of Liability: Under the Plan, clai ms cannot exceed the per claim limit which is the current market value of the product and the aggregate limit of this Plan of $10,000. I bought a $200 Nexus 7 tablet for my 4 year old son, and paid $60 two-year protection plan. File a claim at SquareTrade.com/claim anytime 24/7. You'd be surprised how often you'll get "yes" if you show respect to the manager and let he/she do their job. I ended ordering another chair with that cash card on the spot, as well as purchasing additional furniture protection coverage with SquareTrade. I just explained that I couldn't sit on my chair anymore and I didn't know how to fix the situation. It does seem like there is some sort of screw up or fraudulent claim. Will keep this thread posted soon as I get time to stop by. 6 months ago. Tell them the information and they will give you a code. When you invest in your furniture, you hope to keep it looking beautiful. loss, or theft. I am thrilled with the protection plan service I bought for my phone. > 1-Year Easycare Replacement Plan for Electronics - 2608727 1-Year Easycare Replacement Plan for Electronics - 2608727 | staples.ca Easycare Replacement Plans begin after the manufacturer's warranty expires. In Florida, the company obligated under this Plan is Asurion Service Plans of Florida, Inc., whose address is P.O. They will probably give you the same run-around. Staples sucks. I have to keep that quote in my arsenal "more with honey than you do with vinegar", that's a good one. Talk to someone and tell their your case and tell them what happened before when you called. guyonabrokenchair, hopeful staples customer. I called in to claim the furniture protection to the insurance for Staples called Assurant. If you have an Assurant 360 plan, this portal lets you register your product, file a claim and live chat for customer service as well as look at FAQs. 5-Year Indoor Furniture Accident Protection Plan from Allstate Protection Plans 2894. Easily save your receipt, file or track a claim on your protected products. In other cases, a specialist will guide you through next steps. $6.49 ... Easy claims process - file a claim anytime 24/7 via mobile app, online, or phone. What he said will stick with me, which was: "Its important to me to help the customers, that's basically my job, and when I saw an opportunity where I might be of help, then why not try". In other cases, a specialist will guide you through next others. This project is easy, takes 15 minutes to make and gives you perfect results every time! I would really like to add if you have an assistant or general manager solve this issue for you, please compliment them. SquareTrade is a premier provider of device protection & warranty services for iPhones, Smartphones, TVs, Tablets, Laptops & Appliances. Thank you for taking the time to help me with your suggestions as to what approach to take, as well as to explain whats going on to me. Bring that code into any Staples store and they will put the money spent + taxes back onto store credit. I went to the Staples store today, and I'd like to detail my experience because, it was not what I expected in a very good way, I think it needs to be shared with any other customers who might not know about Staples service level, especially customers who have their doubts or have had negative experiences. I think he must have thought i was going to complain about something, but when he realized I was complimenting his team and wanted to call in and provide a positive feedback to center office, his whole face changed. it requires you to resolve any disputes with us through binding and individual arbitration or through small claims court and limits our liability to you. Have your receipt and covered item with you. I purchased a chair two years ago from a Staples store - i physically went in, bought the chair, purchased a 3 year furniture protection plan, got a physical receipt with all of this listed (including last 4 digits of my credit card). something I frankly can't say about a lot of other chains in various industries (food, electronics, travel, health, etc) . I didn't know much about r/Staples before I asked my question here, but you guys blew me away with a great first positive experience. When I told the claims specialist that this implies the Staples receipt is a worthless piece of paper and that I had been robbed of the amount i paid for furniture protection, the guy agreed but said that's what it was. Box 061078, Chicago, IL 60606-1078, telephone 1-866-856-3882. He didn't give me a hard time after seeing my receipt. File a claim at SquareTrade.com/claim anytime 24/7. 5-Year Indoor Furniture Accident Protection Plan from Allstate Protection Plans 3421. if you do not agree You're quite right, I need to frame it so that my complaint is about the situation, not any specific person. guyonabrokenchair, I'm sorry to hear that you have had an unpleasant experience with the Staples extended warranty program. Telling them what you want and mentioning legal recourse won't get you anywhere. 5-Year Indoor Furniture Accident Protection Plan from Allstate Protection Plans 2894. In addition, the claims made cannot exceed the aggregate limit of this Plan of $10,000 per 12-month rolling period which commences on the date of your first claim. Reason is because I was told that in case my son drops it and gets damaged, they will simply replace it with new one. I told him that he had turned a negative into a positive experience for me and that he had really gone beyond my expectations for customer service. Clearly a future leader who can received good customer service training as well as has the personality to affect the team and the workplace positively no matter what his title or job. Even a Staples GM stepped up ( (nobodyknows839)[http://www.reddit.com/user/nobodyknows839] ) , to help me right a wrong with no prompting. Ask for their supervisor and complain to them about the situation, NOT the claims rep. 3. Allstate Protection Plans (serviced by SquareTrade, an Allstate company) are only valid for new or Amazon certified refurbished products purchased at Amazon in the last 30 days. Thanks for taking the time to help me with suggestions. Entering the store, I ran into the "team supervisor", a young employee who was working on some shelf stocking. SquareTrade protection plans are now available in more than 1,500 Staples stores in the U.S. and on … SquareTrade is the #1 warranty company with 5 star reviews. Coverage includes stains, damage to veneered/laminated or solid wood, and damage to leather or glass. This team supervisor then asked me the standard questions of whether someone else from my household could have made the call to replace the chair 2 years ago etc. Protect your device. No-hassle claims all handled by great customer one. This is a first for me. level 1. If not, call the president's office. Incredible experience! In other cases, a … Thank you again, i may have to change my reddit username now, but thats probably for the best :). reps. Thank you very much for your offer, very kind of you. Easy claims process - file a claim anytime 24/7 via mobile app, online, or phone. Many claims are approved instantly. Call that number (not on Sunday, they are closed). I called in to claim the furniture protection to the insurance for Staples called Assurant. I know from experience dealing with frustrated customers upset with our old warranty provider, I understand their frustration but it is completely not my fault. I initially called the store because of my work schedule, whereupon i was redirected to Assurant. tl;dr - issue solved - new chair ordered (even got the new SquareTrade protection plan). Press J to jump to the feed. this is where my frustration starts: Staples Assurant claims department told me that although I have the original receipt, their system does not show my name and address matching any of information on the receipt. I was totally impressed by my entire experience. Furniture Care Protection. I suspect Staples doesnt want to open the book on this one because doing so would mean admitting identity verification failure and or system failure and or having to potentially look at other possible instances. Ask for the general manager or assistant manager. File a claim online at AllstateProtectionPlans.com/BHPhoto anytime, 24/7. Staples did not request a copy of the receipt from whomever's fraudulent claim they serviced previously, as far as they are concerned, this claim is closed. Full refund in first 30 days. If all else fails, send me a message and I may be able to work something out.
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